All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
All orders are handled and shipped out from our warehouse in China.
DELIVERY TIME: 14 -30 days.
Delays may also occur as a result of customs clearance. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.Therefore Axiben is not guaranteeing delivery dates.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
For products with confirmed quality problems, you can choose to resend a new package or get a full refund; for items without quality problems, if you choose to refund, you need to return the product to us, and the return shipping cost is borne by the buyer. In addition, The refund doesn't include the shipping fee you paid when you placed the order.
If Aixben sent out an defective/incorrect/damaged items, we will replace the item at no cost to you - shipping included. Please Contact uswithin 7 days from receiving your order if you received items that are incorrect, missing, and/or defective.
Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)